Refund Policy

Overview

At AssignPro Solution, we take pride in delivering high-quality academic tutoring, mentoring and guidance services to students across the UK, Australia, Canada, UAE, Ireland and beyond. We understand that circumstances can change, and we have established a fair and transparent refund policy to address such situations.

This policy applies to all paid services offered through assignprosolution.com and via our WhatsApp support channel at +91 89469 06702. Please read this policy carefully before placing an order.

Refund Eligibility

Refund eligibility depends on the stage at which you submit your cancellation or dispute. The following conditions determine whether a refund may be issued:

• The request is made within the applicable timeframe outlined in this policy
• The order was placed directly through AssignPro Solution via our website or WhatsApp channel
• The refund request is not based on a change in your requirements after the order was confirmed
• The request is not related to circumstances outside our control such as your university deadline being brought forward
• The refund claim is supported by valid reasoning and submitted in good faith

All refund requests are reviewed individually by our support team. We reserve the right to assess each case on its merits.

Before Work Begins

If you wish to cancel your order before our team has commenced work on your academic service request, you are entitled to a full refund.

• Full refund will be issued if cancellation is requested before a tutor or writer has been assigned
• Full refund will be issued if cancellation is requested before any work or research has commenced on your project
• Cancellation requests must be submitted in writing to support@assignprosolution.com or via WhatsApp at +91 89469 06702
• Upon confirmation that no work has started, the full payment amount will be refunded to your original payment method

During Delivery

If you wish to cancel your order after work has commenced but before the final delivery has been made, the following applies:

• A partial refund may be considered based on the proportion of work completed at the time of cancellation
• The amount refunded will be calculated by our team based on the work already completed and resources already allocated
• Cancellations during delivery must be submitted in writing to support@assignprosolution.com with your order reference
• No refund will be applicable if the work is substantially complete at the time of cancellation
• The decision on partial refund amounts is at the reasonable discretion of AssignPro Solution

After Delivery

Once the completed academic work or tutoring session has been delivered to you, refunds are generally not applicable. This is because the service has been fully rendered and intellectual effort has been invested.

• Refunds will not be issued on the basis of a change of mind after delivery
• Refunds will not be issued if you choose not to use the delivered work or guidance
• Refunds will not be issued if your academic result does not meet your personal expectations, as we do not guarantee specific grades
• If delivered work does not meet the original agreed requirements, a free revision will be offered — see the Revision Policy section below

Revision Policy

We offer free revisions where the delivered work does not meet the original requirements submitted at the time of placing your order. Our revision policy is as follows:

• Revision requests must be submitted within 7 days of delivery
• Revisions must be based on the original brief and requirements — not new or changed instructions
• You are entitled to revisions until the work aligns with your original submitted requirements
• Revision requests must be submitted via email to support@assignprosolution.com with your order reference and specific feedback
• Revisions are completed within a reasonable timeframe depending on the scope of changes required
• Requests for additional content, topic changes or scope expansions beyond the original brief will be treated as new orders

Quality Disputes

If you believe the delivered work falls significantly below the quality standard agreed upon at the time of ordering, you may raise a formal quality dispute. The following process applies:

• Quality disputes must be raised within 7 days of delivery by emailing support@assignprosolution.com
• Your dispute must clearly explain how the delivered work fails to meet the agreed requirements with specific examples
• Our quality assurance team will review the delivered work against your original brief within 3 to 5 business days
• If the dispute is upheld, we will first offer a full revision at no charge before considering any partial refund
• Partial refunds for quality disputes are considered only in cases where a satisfactory revision cannot be delivered
• Disputes based on personal preference, stylistic differences or post-delivery requirement changes will not be upheld

Non-Refundable Cases

Refunds will not be issued in the following circumstances:

• You have already downloaded, used or submitted the delivered work in any form
• The refund request is based on a change in your requirements, deadline or academic brief after order confirmation
• Work was delivered on time and in accordance with the agreed requirements, but you changed your mind
• Your university or institution rejected the work — as we provide academic guidance and reference samples, not guaranteed submissions
• The request is made more than 7 days after the delivery date
• The order was placed using promotional pricing, discount codes or special offers where refund conditions were explicitly stated otherwise
• The service was a live tutoring session or consultation that has already taken place

Refund Process

To request a refund, please follow these steps:

• Email support@assignprosolution.com with the subject line "Refund Request — [Your Order Reference]"
• Include your full name, order reference, payment details and a clear explanation of your refund reason
• Our support team will acknowledge your request within 24 to 48 hours
• Your request will be reviewed and assessed against this Refund Policy within 3 to 5 business days
• If your refund is approved, you will receive a confirmation email and the refund will be processed to your original payment method
• If your refund request is declined, our team will provide a clear explanation and may offer an alternative resolution such as a revision

Refund Timeline

Once a refund has been approved by our team, the following processing timelines apply:

• Refund approval notification will be sent within 3 to 5 business days of receiving your request
• Approved refunds will be processed within 5 to 7 business days of approval
• The time for the refund to appear in your account depends on your bank or payment provider and may take an additional 3 to 10 business days
• Refunds are returned to the original payment method used at the time of purchase
• We are not responsible for delays caused by your bank, card provider or payment processor

Changes to This Policy

AssignPro Solution reserves the right to update or revise this Refund Policy at any time. Changes will be posted on this page with a revised effective date at the top.

We encourage you to review this policy before placing any order. Continued use of our services after updates have been posted constitutes your acceptance of the revised Refund Policy.