Privacy Policy

Overview

AssignPro Solution ("Company", "we", "us", or "our") is committed to protecting your privacy and ensuring full transparency regarding how your information is collected, stored and used when you visit assignprosolution.com or use our academic tutoring services.

This Privacy Policy explains the types of information we collect, the purposes for which we collect it, and the measures we take to keep it secure. By using our website, you agree to the terms of this policy.

Information We Collect

We collect the following types of personal information when you interact with our website and services:

• Contact Form & Enquiry Data: Full name, email address, phone number, academic level, subject or course, preferred timeline and academic requirements submitted via our website forms.
• WhatsApp Communication Data: Messages, academic queries and personal details shared when you contact us via WhatsApp at +91 89469 06702.
• Payment & Billing Information: Transaction details including payment method, billing amount and order references collected when you pay for our services.
• Website Usage & Cookies Data: IP address, browser type, device information, pages visited, time on site and cookie data collected automatically as you browse our website.
• University & Academic Details: Subject area, assignment type, academic level and course-related information shared for the purpose of tutoring support.

How We Use Your Data

We use the information we collect for the following purposes:

• To respond to your academic enquiries and connect you with a suitable tutor or mentor
• To process and manage service requests, tutoring sessions and academic guidance
• To process billing and confirm payment transactions
• To send service updates, order confirmations and important account notifications
• To improve our website experience, content quality and tutoring services
• To analyse website traffic and understand how visitors interact with our platform
• To maintain security and prevent misuse of our services
• To comply with applicable legal obligations and protect our legitimate business interests

WhatsApp Communication

We offer student support via WhatsApp at +91 89469 06702. When you contact us through WhatsApp, the following applies:

• Your phone number and chat history will be accessible to our support team for the purpose of assisting your enquiry
• Messages shared via WhatsApp are also subject to Meta's (WhatsApp) Privacy Policy in addition to our own
• We do not store WhatsApp conversations on independent third-party servers beyond what WhatsApp's platform retains
• Personal details shared within chat are used solely to assist with your academic support request
• We recommend avoiding sharing sensitive financial documents or identity information via WhatsApp unless explicitly requested by our verified support team

Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve functionality and understand visitor behaviour. These include:

• Essential Cookies: Required for the website to function correctly, including form submissions, session management and security.
• Analytics Cookies: Google Analytics is used to track anonymous usage data including pages visited, session duration and traffic sources.
• Advertising Cookies: Facebook Pixel (Meta) is used to track conversions and optimise our advertising campaigns.
• Preference Cookies: Store your settings and preferences to personalise your website experience.

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

Payment & Billing

When you make a payment for our academic services, billing information including transaction amount, payment reference and method is recorded for order management purposes.

• We do not store full card numbers or CVV details on our servers
• Payment transactions are processed through secure, third-party payment gateways compliant with PCI-DSS standards
• Billing records are retained for up to 7 years for accounting and legal compliance purposes
• Refund queries should be directed to support@assignprosolution.com with your order reference

Data Sharing

We do not sell, rent or trade your personal information. We may share your data only in the following limited circumstances:

• With Tutors & Academic Specialists: Subject details and academic requirements are shared with the relevant tutor assigned to your request.
• With Payment Processors: Billing details are shared with our payment gateway solely to complete your transaction securely.
• With Analytics & Marketing Platforms: Anonymised usage data is shared with Google Analytics and Facebook Pixel for website performance analysis.
• When Required by Law: We may disclose information if required by a court order, regulatory authority or applicable legal process.

All third-party partners are contractually required to handle your data in accordance with applicable data protection laws and regulations.

Data Security

We implement technical and organisational safeguards to protect your information against unauthorised access, misuse or disclosure.

• SSL encrypted website connection (HTTPS) across all pages
• Restricted staff access to personal data on a strict need-to-know basis
• Secure third-party payment systems compliant with PCI-DSS standards
• Regular monitoring, security audits and maintenance of our systems
• Secure storage of all form submissions and service records

While we take all reasonable precautions, no online platform can guarantee 100% security. In the event of a data breach that materially affects your rights, we will notify you in accordance with applicable regulations.

Your Rights

Depending on your location (UK, Australia, UAE, EU, Canada or India), you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal data, subject to applicable legal obligations.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to us processing your data for marketing or profiling purposes.
• Right to Withdraw Consent: Withdraw any previously provided consent at any time without affecting lawfulness of prior processing.

To exercise any of these rights, please contact us at support@assignprosolution.com. We will respond within 30 days of receiving your request.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law:

• Contact form and service enquiry data — retained for up to 2 years after your last interaction
• Payment and billing records — retained for up to 7 years for legal and accounting compliance
• Website analytics data — retained as per Google Analytics' standard retention settings
• WhatsApp communications — retained within the WhatsApp platform subject to Meta's own data retention policies

After the applicable retention period, your data is securely deleted or permanently anonymised.

Children's Privacy

Our services are intended for university-level students who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18.

If you believe a minor has submitted personal data to us, please contact us immediately at support@assignprosolution.com and we will take prompt steps to delete that information from our records.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices. Any updates will be posted on this page with a revised effective date at the top.

We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.