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Questions About Enrollment,
Access, and Support

How can I enroll in an online course and what steps are involved in the registration?

To enroll, simply browse our course catalog, select the course you’re interested in, and click the “Enroll Now” button. You’ll be guided through account creation, payment, and confirmation. Once enrolled, you'll receive instant access via email and your student dashboard.

What payment methods do you accept, and is the checkout process secure?

We accept Visa, Mastercard, PayPal, Apple Pay, and other major payment options. All transactions are secured using SSL encryption to ensure your information is protected. Yes, we allow one-time course switches within the first [X] days of enrollment. Just contact our support team.

What should I do if I haven’t received my confirmation email after enrolling in a course?

If you haven’t received your confirmation email, please check your spam or junk folder. If it’s not there, contact us through the form below or email support@[yourdomain].com, and we’ll resend it as soon as possible. we’ll help transfer you to your preferred course, subject to availability.

Is it possible to request a refund, and what is your refund policy for online courses?

Yes, we offer a [7/14]-day refund policy on most courses. If you're not satisfied, contact us within the refund period and we'll process your request according to our refund terms. More details can be found on our Refund Policy page. we’ll help transfer you to your preferred course, subject to availability.

Which devices and browsers are compatible with your online learning platform?

Our platform works on all major browsers (Chrome, Safari, Firefox, Edge) and is fully compatible with desktops, tablets, and smartphones. For the best experience, we recommend using the latest version of your browser. we’ll help transfer you to your preferred course, subject to availability.

How do I get technical support if I encounter issues with video playback or logging in?

If you experience technical problems like login errors or video issues, try clearing your browser cache or switching devices. If problems persist, reach out to our technical support team through the contact form below or email us directly. we’ll help transfer you to your preferred course, subject to availability.

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